Retail Client Services Manager
Summary
As a Retail Client Services Manager with Planalytics, you will work directly with key client contacts in executive management, planning, forecasting, marketing, and sales. Working as a member of a client services team, you will leverage your extensive background in retail and customer service/support to facilitate the delivery and successful application of Business Weather Intelligence products and services.
Responsibilities
Ensure client satisfaction and retention
Facilitate/create/manage the activities and deliverables required to service and support assigned clients.
Timely, accurate, and actionable delivery of applicable Business Weather Intelligence
Facilitate meetings with clients
Perform Business Weather Consulting Services as required.
Provide all appropriate management documentation and reporting.
Travel to client locations across North America.
Qualifications
We are seeking unique business professionals who have a background in retail and/or wholesale industries. Experience with customer service and support is preferred.
Specific qualifications are as follows:
At least 2 years retail management experience
Experience in buying, planning, distribution, or logistics is preferred
Proven ability to work in a collaborative team environment
Excellent written and oral communication skills
Solid technical/software skills: Microsoft Excel, PowerPoint, Word and Access
Confidence, enthusiasm
Project management experience a plus
Ability to lead customers to profitable outcomes using customer-solution oriented interactions.
Quantitative/statistical analytical experience a strong plus
Please submit all resumes to jobs@planalytics.com.
