Consumer Insights Client Services Manager
Summary
As a Consumer Insights Client Services Manager with Planalytics, you will work directly with key client contacts in executive management, planning, forecasting, marketing, and sales. Working as a member of a client services team, you will leverage your extensive background in consumer-centric industries (retail, consumer packaged goods, wholesale, restaurants) to facilitate the delivery and successful application of Business Weather Intelligence products and services.
Responsibilities
Ensure client satisfaction and retention
Facilitate/create/manage the activities and deliverables required to service and support assigned clients.
Timely, accurate, and actionable delivery of applicable Business Weather Intelligence
Facilitate meetings with clients
Perform Business Weather Consulting Services as required.
Provide all appropriate management documentation and reporting.
Travel to client locations across North America and Europe.
Qualifications
We are seeking unique business professionals who have a background in consumer centric industries such as retail, CPG, wholesaling and restaurants. Experience with customer service and support is preferred.
Notable qualifications and skills include:
1-2+ years of project management and/or management consulting experience a plus.
Experience in buying, planning, inventory management, distribution, or logistics is recommended.
Experience working in Europe a plus.
Quantitative/statistical analytical experience a plus.
Proven ability to work in a collaborative team environment.
Excellent written and oral communication skills.
Solid technical/software skills: Microsoft Excel, PowerPoint, Word and Access.
Ability to lead customers to profitable outcomes using customer-solution oriented interactions.
Confidence, enthusiasm.
Multilingual skills a plus.
Please submit all resumes to jobs@planalytics.com.
